Help centre
Frequently asked questions
Everything you need to know before booking. Still stuck? Just ask us.
Booking
How do I pay?
[Confirm your payment methods.] Payment details are provided on confirmation of your booking.
General
Do you come to me?
Yes — we're fully mobile. We come to the vehicle, whether that's at the seller's home, a dealership or your workplace, anywhere in our service area.
How long does an inspection take?
Most pre-purchase inspections take around 60–90 minutes on site. You'll usually have your digital report the same day.
Can you inspect a car at a dealership?
Absolutely. Independent inspections at dealerships are one of the most common jobs we do. We work for you, not the seller.
What areas do you cover?
Check our Service Areas page or enter your suburb on the booking form. If you're just outside our usual area, get in touch — we can often still help.
Reports
What does the report include?
A clear, photo-supported breakdown of the vehicle's condition across every major system — engine, brakes, suspension, body, electronics and a road test — plus an overall recommendation.
Didn't find your answer?
We're happy to help — reach out and we'll get back to you.